*Enjoy free standard shipping when you spend $150 or more in one transaction (excludes Queensland, wall art, Charlie Bears and other bulky items).

**Standard Shipping is a flat rate determined by location. The cost of postage is as follows:

VIC & NSW:

Standard $12.99      Express $19.99

TAS, SA & ACT:

Standard $12.99     Express $19.99

QLD, WA & NT:

Standard $14.99     Express $29.99 

Whilst most standard deliveries are received within 3-5 days, please allow up to 7 business days, depending upon the time of purchase and your delivery address.

Please note: 

Original shipping costs paid will not be refunded in the event that you require an exchange, 'change of mind' return or refund. 

All orders are dispatched from Gippsland Victoria, Australia. During sale holiday periods, delivery may take longer than the estimated timeframes above. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. Please note, orders containing a Fragrance Diffuser or Room Fragrance may take an additional day. Order dispatch may be delayed up to 48 hours during peak promotional periods.

If you have any questions about delivery, you can contact us via our Contact page.

CLICK & COLLECT

Click & Collect allows you to shop online at your convenience, then collect your order from a select store for no additional charge, between store hours. An email will be sent to you when your order is ready for pick up. Click & Collect orders will be held for up to 14 days. 

*Click & Collect order may take up to 48hours before ready for collection. 

Click & Collect is available at all Changing Seasons stores. Please select your preferred store at the checkout. 

Click and Collect is a complimentary service, all you will have to pay is the total price of the products that you purchase (including GST).

When you head in-store to collect you order, make sure you bring along:

• A copy of your order confirmation email
• Valid photo ID, e.g. Drivers licence, passport, student ID, etc.

If you are unable to collect the order yourself, you may nominate someone to collect it for you. They MUST present a copy of the order confirmation email when picking up your order. They will also need to produce valid photo ID at the point of collection. Please note, they will be unable to collect your order if they cannot provide the confirmation email.

FAQS

When will my goodies arrive?

We want you to get your new goodies as soon as possible! For deliveries within Australia, our preferred delivery method is Australia Post’s parcel post service which will generally arrive in 3-5 business days for standard shipping or 1-2 business days for express shipping *

Note: The information provided is based on the general delivery terms of Australia Post and is subject to change. We are not liable for any loss, damage, cost, expense or injury you or any third party may endure as a result of a delay in delivery.

What about international postage?

We’re all about that international love however we currently only deliver to Australia.

How can I track my parcel?

When your order is sent, we’ll send you an email with a link to your tracking information so you can follow your parcel’s journey via Australia Post. If there seems to be a delay or no updates, you can contact Australia Post and quote your tracking number to investigate it further.

I haven’t received my parcel yet?

Still haven’t received your goodies and having problems tracking it? Don’t worry, help is on its way! Contact us with your order and tracking numbers and we’ll get to the bottom of it for you.

Do I need to be home to sign for my parcel?

Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.

If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal and the parcel will be awaiting collection at a nearby Australia Post Office to sign for. Unfortunately we cannot be held responsible for any lost or stolen parcels.

Bounced-Back Deliveries

It’s sad, but it happens! In the unfortunate event that your parcel is returned to us as a “non-deliverable” or “not-collected” within Australia Post’s specific timeframe, we’ll let you know immediately.

If this happens and you decide you’d like to cancel your order instead of getting it resent to you, that’s fine provided the cost of the parcel return and the original cost of shipping is deducted from your refund.

How will I know if my order has been submitted successfully?

Don’t you worry! We’ll send you an order confirmation email after your order has been placed. Always keep an eye on your junk mail in case the email has landed in there.

If you don’t receive an order confirmation, don’t stress! Just Contact us and we’ll sort it out for you

More Shipping Information

You must pay a fee for the delivery of goods (“delivery fee”).  We charge a standard delivery fee for delivery within Australia at a flat rate determined by location, for orders with a total purchase price under $150.00.  Delivery within Australia for orders with a total purchase price over $150.00 is free of charge (exclusions apply). A special delivery fee may apply for certain goods eg. Bulky items.  We will notify you of any change to the delivery fee for your order and if you do not wish to continue with your order, you may cancel your order, and we will refund any payment made by you.

We may in our absolute discretion determine how goods are delivered to you.  Our preferred delivery method is Australia Post’s Parcel Post service. Your parcel should reach you within 3-7 business days. Deliveries to regional areas may take longer. 

We cannot guarantee that delivery will occur in the delivery time frame contained in these terms.  We are not liable for any loss, damage, cost, expense or injury you or any third party suffers as a result of a delay in delivery.

Please note: It might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

Delivery of goods will take place at the delivery address specified by you in the order.

You may be required to sign for delivery.  If there is no one available at the delivery address to accept delivery, or there is limited access to the delivery address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card may be left for you to collect the goods from a local Australia Post office or our selected couriers depot. It is your responsibility to follow the instructions stated on the calling card.  If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.  Where redelivery is required because of refusal to accept delivery, you may be required to pay an additional delivery fee.

In the event that we have posted your item to the delivery address specified by you in the order and the item is returned as non-deliverable or not collected within Australia Post's specified timeframe, we will contact you to advise that your order has been returned to sender. We reserve the right to pass the additional cost for the parcel return, plus the cost of reshipping to you. If you decide to cancel your order, the costs of the parcel return plus the original cost of shipping will be deducted from any applicable refund.

Once delivered, you must inspect and test the goods and ensure the goods delivered match your order. You must let us know about any damaged, missing and incorrect goods as soon as possible by contacting us via our Contact page.

Changing Seasons will not be responsible for packages once they have been signed off as delivered by Australia Post to the address provided to us at the time of purchase. You may contact Australia Post in the event of a missing package, using the tracking number provided to you at the time that your delivery was shipped. 

You must take care when handling and opening the order so as not to damage it, particularly when using any sharp instruments.

Insurance is available at an additional cost, please contact us for more details regarding insurance quotes.